Manhattan Beach, CA (October 27, 2014) –The City of Manhattan Beach experienced a significant unplanned power outage last Friday that affected large portions of the Downtown area, City Hall and Police / Fire Headquarters. As a result, many businesses could not open for the day and there were reports of equipment damaged by the outage. City also received calls from residents expressing frustration and noting damage of their own.
Throughout the outage, City staff remained in close contact with Southern California Edison (SCE) to receive the latest updates. After power was restored, City confirmed that SCE has a claims process and recommended for their customers to follow the process noted in their website under the following link: https://www.sce.com/wps/portal/home/customer-service/request-support/claims/. SCE can also be contacted at (800) 611-1911.
The following instructions come directly from the SCE website and provide an overview into the process for filing a claim:
“The first thing to do when filing a claim is to gather all supporting documentation; be sure to retain the originals of any paperwork you submit. For your convenience, there are 2 ways you can submit your claim to us:
- Submit Your Claim Online. You may file your claim entirely online. You will be prompted through a 4-step process and can upload images and files to support or document your claim. Please have all documentation ready before you begin.
- Submit a Claim Form By E-Mail, Fax or U.S. Mail. To submit your claim by any of these measures, please complete a residential or business claim form (PDF) and return it to us along with all supporting documentation. If submitting by e-mail, please attach all applicable supporting images or files in addition to your completed form. If submitting by fax, be sure all documentation is clearly marked with your name or business name, service account number and contact information.
Fax: (626) 569-2573
US Mail: Southern California Edison Company, Attn: Claims Department, P.O. Box 900, Rosemead, CA 91770
Note: It is not necessary to submit a Claim multiple ways as this may only lengthen the claim processing time.”